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A website is not being blocked
Confirm protection is active and that a Pomodoro break is not running. Open the Block list, use “Test a website,” and review the matched rule. For Block All, make sure the site is not in your exception list.
A blocked page remains open
Focuspring normally applies its in-page blocker without reloading the website. If Chrome suspended the extension or the page predates installation, reload Focuspring from chrome://extensions, then revisit the page.
Pomodoro controls are locked
An active Strict Mode commitment disables pause, skip, reset, sign-out, and protection changes until the focus round ends. Strict-session recovery in Settings includes a deliberate 60-second safety delay.
Sync is pending or failed
Your local Chrome data remains authoritative. Reconnect to the internet and select “Retry sync” in Settings. Focuspring creates a local recovery point before applying remote data.
Billing, cancellation, or failed payment
Sign in at app.focuspring.com, open Subscription, and choose “Manage payment, invoices, or cancellation.” Stripe securely handles payment details.
Account access and password recovery
Use “Forgot password” at app.focuspring.com. Check spam and confirm you entered the same address used to create the account.
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